If your game keeps crashing or freezing, please follow these steps:
• Check your connection. We recommend that our users be connected to WiFi to maximize the gaming experience.
• Force-close the application and restart it. After doing so, make sure you are logged in to the network again.
• Uninstall and re-install the application if the previous steps have not fixed the issue.
• Also, try to restart your phone.
Should you still have any issues, please contact our support team with the following information:
- What game are you playing?
- Device make & model (i.e. Samsung Galaxy S2)
- Operating system & version (i.e. Android 4.0.3)
- Are you using WiFi, 3G, or 4G?
- What is the telephone number of your mobile device?
- Where did you download the game? What Gamestore?
- What version of the game are you using?
- What account did you use to sign in? (Facebook, Guest, or Email?)
- Can you provide details of the issue? If possible, can you provide any screenshots of the issue?