I understand your concerns and if I were in your shoes I would feel the same way you do. Protecting your winnings is one of our priorities. There are always some people out there who attempt to defraud any system where virtual currency is exchanged for giftcards . We have security checks in place that take a while to process so that we may review game play and account histories to ensure that the correct person is receiving the redemption. We appreciate your patience and understanding.  Nothing would make us happier than to ensure you have your payout as soon as possible.